The big Kahuna (Dell himself) came back to Dell to fix quality – and presumably warranty and customer service issues.
I can assure you that the customer service fix has not reached
Dell is a favourite amongst value investors. And maybe it will be a great stock if the service issues turn properly.
And I know that this is just an anecdote – but when I have to approach the Australian Consumer Commission to enforce my repair rights for equipment sold knowingly faulty I suspect there is a fair way to go.
Now is there anyone out there from Dell customer service?